Refund policy
Returns & Exchanges — Bach Reserve
Last updated: September 3, 2026
We want you to love your Bach Reserve fragrance. If something isn't right, here's how returns and exchanges work.
Return Eligibility
To be eligible for a return or exchange, your item must be:
- Unused and unopened, with the seal intact
- In its original packaging, undamaged
- Returned within 30 days of the delivery date
Products that have been used, opened, or damaged are not eligible for return or exchange. We're unable to accept returns on items showing signs of use for hygiene and quality reasons.
How to Start a Return
Email us at team@bachreserve.com with your order number and the reason for your return. We'll confirm your eligibility and provide instructions on where to send your item.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–7 business days. Shipping costs are non-refundable.
Exchanges
Want a different item instead? Let us know in your return request and we'll get the exchange moving once your original item is received and approved.
Damaged or Incorrect Orders
If your order arrived damaged or you received the wrong item, contact us within 30 days of delivery with a photo of the item — we'll make it right at no cost to you.
Questions?
Email us at team@bachreserve.com and we'll take care of you.